Honestly nothing but good things to say. All 10’s for each of your categories. We require DAILY deliveries, sometimes even two times a day. A few Saturday deliveries as well. Index is like the post office for us. Even if there is rain, sleet, or snow - they always deliver. And that is the truth. Some days we need 10 different things, sometimes 30. Whatever the quantity, they always deliver.
I’ll send them my requirements by noon today, and they will deliver them by 7:00 a.m. the next day. Usually two or three times a week I will add something to the delivery for the next day as late as 3:30 p.m. and they will accommodate. They also deliver weekly to one of our sub-contractors in Vermont. We’ve had them deliver directly to several of our suppliers in the past in different parts of New Hampshire with no problems at all. Can’t say enough good about them.
We’ve had about 2 quality issues in 10 years, and they have been corrected usually within 24 hours or less. They have worked with our Engineering team to create new products and/or create better products to ship our equipment in. My favorite person there at Index is Christina, she is my inside contact and in my opinion she is what make things work for our account. Mostly we deal through email, but I also have called there from time to time just so she knows that there is a human on the other line… When Christina is out, there are many other people in the office that take care of my needs in her absence.
Todd Blaisdell is my outside contact. He will stop by here any time that I ask to see him. Mike “President” Wiles pays good attention to us as well. He was our original outside contact, he just keeps showing up from time to time to make sure everything is working properly. They are a great choice!
Index is a Great Company to Work With and I Would Highly Recommend Them
I'm glad to speak about Index Packaging. We receive deliveries twice a day, 5 days a week from Index. They supply us with corrugated packaging and wood pallets. This material supplies 8 of our high-speed lines. We rely on them for just-in-time delivery. Todd (our salesperson) and his team do a great job managing our open orders and daily deliveries. I also rely on Index to react to our ever-changing production schedule - sometimes with deliveries same day.
I am not personally involved with the Engineering of new products but have heard that Todd and his team are easy to work with and have turned around new product samples very quickly. We have not had too many quality issues with Index, but the few we have had have been dealt with promptly and with proper corrective action.
Index is a great company to work with and I would highly recommend them.
I Would Highly Recommend Index as Your Source for Packaging Needs
I am glad to speak on behalf of Index Packaging. We receive deliveries twice a week, they stock and inventory our items for Vendor Management. Often we run short on items and they deliver same day, next day, or the salesperson will bring in on their inventory day. Many items are stocked and if they run into a problem they work diligently to keep us running.
Index supplies us with many special corrugated items in addition to hardwood pallets. The customer service is outstanding from all personnel we deal with at Index. I always get an answer, and they always understand our sense of urgency.
Index has helped us many times get up and running with new product and work diligently to get us samples and products, sometimes from the tooling stage through production.
We have never had deliveries cancelled due to bad weather - they are always here when needed. Quality issues are very few, and always resolved promptly.
I would highly recommend Index as your source for packaging needs.
I wanted to pass along a picture of an incident that happened last week and say thank you. As you can see, the crate appears to have fallen off the tiny lift gate that was used to deliver this project (another issue unrelated to you). Because we partner to create and design custom packaging, this project was completely unscathed. The glass was all intact and nothing had a scratch on it. Thank you for your part in our process!